Customer Service Representative

Overview

Be the first smile they see. The voice they trust. The heart of our front desk. At Vestal Veterinary Hospital, we're more than just a veterinary clinic, we're a team that leads with compassion, connection, and care. We've proudly served Vestal, NY and the greater Southern Tier community since 1960, and we're AAHA accredited. We're looking for a Full-Time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk.

What You'll Do

• Greet clients with warmth and professionalism, in person and on the phone
• Schedule appointments and help manage daily workflow
• Answer questions and provide clear, compassionate client education
• Maintain accurate records and update patient files
• Support the veterinary team with communication and coordination
• Process payments and check clients in and out
• Help ensure a calm, organized, and welcoming lobby experience

What We're Looking For

• 1-2 years of experience in a veterinary setting preferred. We're happy to train the right person who's eager to learn
• A people person who loves creating great experiences from the first phone call to the final tail wag
• Organized and detail-obsessed, keeping appointments, records, and communication running smoothly
• A master multitasker who stays cool and kind even during the busiest times
• Tech-savvy and confident navigating digital systems and patient charts
• Calm, clear, and compassionate, especially when pet parents are stressed
• Eager to grow your skills in a hospital that values professional development and team culture

Schedule

• Full-time, Day shift, 8-hour shifts
• No weekends
• No holiday shifts required

Compensation

$16.00 to $19.00 per hour. Final compensation will be determined commensurate with experience.

Why Join Vestal Veterinary Hospital?

Team First - We treat every teammate like gold, creating a supportive and caring environment. Cutting-Edge Care with Heart - Our full-service hospital offers advanced medicine and services like wellness care and surgery, all delivered with genuine compassion. Growth & Teamwork Culture - We believe in building strong relationships, embracing teamwork over ego, and constantly learning and leveling up together.

What's in it for you?

• Competitive pay, based on experience 
• Medical, dental, vision, and life insurance (some plans include free outpatient mental health care) 
• Generous CE allowance + paid CE time 
• Uniform allowance 
• Pet care discounts for your personal pets 
• PTO, floating holidays, parental leave, and military leave 
• A robust Employee Assistance Program (from finances to wellness and everything in between) 
• Access to Encore Vet Group’s library of training, CE, and career development resources 
• A 401(k) with up to 5% company match. 

Want to work somewhere you can grow, belong, and be part of something special? Apply today!

Check us out: www.vestalvet.com 

Vestal Veterinary Hospital is proud to be partnered by Encore Vet Group - see what that means for you: www.encorevet.com

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love - caring for animals while advancing your career.

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Pay Range

USD $16.00 - USD $19.00 /Hr.